Privacy Policy
Last updated: September 30, 2026
Okanagan Laser Solutions and Thiel Chiropractic (“we,” “us,” or “our”) respect your privacy. This policy explains how personal information is collected, used, disclosed, retained, and protected when you use okanaganlaser.com or contact us through the website.
Our privacy practices are intended to reflect British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, other Canadian privacy requirements. This website policy does not replace any additional privacy obligations that may apply to clinical or patient records.
1. Information We Collect
We may collect information that you choose to provide through the website, including your name, email address, phone number, and the contents of messages you send through our contact form.
If you submit a testimonial, we may also collect the treatment or service you identify, a star rating, the testimonial you provide, and your permission to review and use that testimonial publicly.
Please avoid including detailed or highly sensitive medical information in a general website form unless the clinic specifically asks you to provide it through an appropriate channel.
2. How We Use Personal Information
We use personal information collected through the website to respond to inquiries, arrange or follow up on appointments, provide information about our services, administer testimonial submissions, maintain and improve the website, understand website usage, protect the website and our users, and meet legal or regulatory requirements.
We limit our use of personal information to purposes that are reasonably connected to why the information was collected, unless you provide consent for another use or another use is permitted or required by law.
3. Contact Forms and Testimonial Submissions
Contact-form submissions are stored through the website’s form system and may also generate an email notification to clinic staff so we can respond. Access is limited to people who require the information for their work.
Testimonial submissions are reviewed before any public use. A testimonial is not published through the submission form unless the clinic chooses to use it and the required permission has been provided. We may contact you if clarification or additional consent is needed.
4. Analytics, Cookies, and Similar Technologies
We use Google Analytics 4 (GA4) to understand how visitors use the website, such as pages viewed, general traffic sources, device information, and website interactions. Analytics technologies may use cookies or similar identifiers.
Your browser may allow you to block or delete cookies. Blocking some technologies may affect how parts of the website work. We use analytics information to understand site performance and improve the visitor experience rather than to make clinical decisions about you.
5. Embedded Content and External Services
Some pages may include embedded content or links from third parties, including YouTube and social-media platforms. When you interact with embedded content or follow an external link, that provider may collect information according to its own privacy policy and technologies.
We encourage you to review the privacy policies of third-party services you use. Their privacy practices are controlled by those providers, not by Okanagan Laser Solutions.
6. Service Providers and Disclosure
We may use service providers to operate the website, process forms, deliver email notifications, provide analytics, host content, or support other business functions. These providers receive only the information reasonably required for the services they perform and are expected to protect it appropriately.
Some service providers may process information outside Canada. When this occurs, information may be subject to the laws of the jurisdiction where it is processed. We may also disclose information where permitted or required by law.
We do not sell personal information collected through this website.
7. Retention and Security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business or clinical records, or to satisfy legal and regulatory requirements.
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. No website or electronic transmission can be guaranteed to be completely secure, so please use discretion when deciding what information to send through a general web form.
8. Your Privacy Rights
Subject to applicable law, you may ask whether we hold personal information about you, request access to that information, and ask us to correct information that is inaccurate or incomplete. You may also withdraw consent to certain future uses of your personal information, subject to legal, regulatory, contractual, or clinical-record requirements.
Requests should be made in writing so we can verify your identity and understand what information you are requesting.
9. Privacy Officer and Questions
Okanagan Laser Solutions has designated a Privacy Officer to receive privacy questions, access or correction requests, and complaints.
Okanagan Laser Solutions – Privacy Officer
#102 – 2495 Enterprise Way
Kelowna, BC V1X 7K2
Phone: 250-763-9355
Email: okanaganlasersolutions@shaw.ca
If you have a concern about how we have handled your personal information, please contact us first so we can review it.
10. Complaints and Changes to This Policy
If a privacy concern cannot be resolved directly with us, you may contact the Office of the Information and Privacy Commissioner for British Columbia. Information about privacy rights and complaints is available at oipc.bc.ca.
We may update this Privacy Policy when our website, services, technologies, or legal obligations change. The current version will be posted on this page with the date of the latest update.